Our Commitment to Privacy
Your privacy is important to us. This website, www.synapteks.com
(the “Site”), is owned and operated by Synapteks, Inc.
Policy, do not use this Site.
Synapteks adheres to the EU Safe Harbor Privacy Principles published by the U.S. Department of Commerce (“Safe Harbor”)
with respect to certain personally identifiable information that it receives in the United States about European Union (“EU”)
residents. Information about Synapteks participation in Safe Harbor can be found in the section set out below entitled
“Safe Harbor Participation.”
Synapteks operates in the business-to-business (B2B) software industry. Unlike many companies and websites, we do not focus
on consumer users or the collection of consumer data. To the extent we collect information online, our purpose is to better
serve our business customers.
The Information We Collect
We may collect the following types of information when you browse this Site, any other Synapteks website, or any affiliate site:
Information you provide directly when you register or make an online order, join an online community or other group,
inquire about Synapteks products, or request Synapteks support or services at any Synapteks interactive message board,
or via any e-mail messages you send us, including personally identifiable information such as your name, contact
information (phone, fax and pager numbers, address, and email address), ordering information, and payment data.
Information you provide directly, including personally identifiable information you submit through this Site as part
of the online job application process or in the process of registering for a Synapteks sponsored training, event, user group,
Passively collected information, including through the use of “cookies” described below, such as IP addresses, web
browser and operating system information, date and time of visits, and the web pages your Internet browser visits when
browsing this Site, any other Synapteks website or any affiliate site;
- Click-through information related to Synapteks emails and related marketing activities; and
- Aggregate, non-personally identifiable information, such as the number of hits per week or per web page.
“Cookies” are small text files that store information about your interactions with a particular website, either
temporarily (known as a “temporary” or “session” cookie, and deleted once you close your browser window) or more permanently
on the hard drive of your computer (known as a “permanent” or “persistent cookie”). Cookies can make it easier to use a
website by allowing servers to access certain information quickly:
Session cookies can be used to help a user’s browser navigate a website more smoothly and may show up if the
user comes from a website with which the subsequent website has some relationship (e.g., a website of an affiliated
company) and can give helpful information.
Persistent cookies can be used to customize a website for a user, such as by storing passwords, preferences,
and registration and account information so that users do not have to reenter this information each time they visit
This Site may use both session/temporary cookies and persistent/permanent cookies to store information that allows us to
offer you better customer service and to navigate through the Site with ease. To make the Site easier to use, we combine
information collected via cookies with personally identifiable information. Note that if you configure your browser to
reject cookies, you might not be able to access important functions or areas of the Site or enjoy certain conveniences
at this Site.
Synapteks may use "web beacon" technology to gather metrics from anonymous web users and email recipients for the
purpose of operating and improving Synapteks websites and email communications. A web beacon is an electronic image
that is imbedded in a web page or email which allows Synapteks to track web page views/hits or the opening of an
email containing a beacon. Synapteks may use web beacon in conjunction with cookies to track web site activity on
and associated websites. Web beacon tracking by Synapteks does not identify the name or email
address of the web user or mail recipient.
The Way We Use Information
Synapteks uses information collected online in the following ways:
For information you provide directly online, or through email messages, relating to inquiries about products,
ordering products, requests for support or services, or downloading products, we use the information to engage in and
process transactions with you, respond to your inquiries and requests, and provide customer support activities.
For information you provide online, including actions or clicks from hyperlinks and subscriptions, we use the
information to customize future communications and web pages in accordance with communication preferences you have
established with Synapteks.
For some registration, email and use data you provide, we may direct you to particular web pages, customize the
web pages you see, or otherwise increase the relevance of the information you receive.
For information about web pages visited, page hits per week, and the like, we use this information internally
to improve the design of our web pages.
For information submitted using the online job application process, we may use and disseminate this information
internally and among our affiliates as necessary to consider your application and to contact you regarding
For information submitted online for scheduling training or registering to attend a Synapteks sponsored
conference or event, we may use and disseminate this information internally and among our affiliates to communicate
with you and to facilitate your registration and participation.
Web Monitoring Opt-Out
Synapteks allows visitors to this website (www.synapteks.com
associated Synapteks sites the ability to maintain anonymity by choosing to “opt-out” of Synapteks monitoring / tracking
functions relating to web pages viewed and other click-through activity by the web user. By choosing to “opt-out”, the web
user’s name and other identification, such as email address, will not be associated with the web user. The web user’s
activity, as an anonymous user, may be included in website metrics maintained by Synapteks.
When We Share Customer Information
Synapteks shares information for business purposes only on a need-to-know basis and only with: (a) its own employees and
affiliates; (b) the customer from which Synapteks received the information; (c) Synapteks subcontractors, consultants,
and third-party service-provider companies, that have agreed to safeguard such information in a like manner to the way
that Synapteks safeguards such information and that have signed confidentiality agreements with Synapteks; and (d) other
entities authorized to have access to such information under applicable law or regulation. Synapteks does not share non-public
individually identifiable information with third party marketers.
as required or permitted by law, or at the request of government regulators or other law enforcement officials and the
courts (including the issuance of a valid subpoena). We shall have no duty to notify you of such compliance with the law.
We will not use or share information in ways unrelated to those described above without first notifying you and offering
you a choice as to whether or not we may use your data in this different manner.
Our Commitment to Data Integrity and Security
Synapteks processes information only in ways compatible with the purpose for which it was collected. To the extent necessary
for such purposes, we take reasonable steps to make sure that customer information is accurate, complete, current and otherwise
reliable with regard to its intended use. However, Synapteks expects customers will update their personal information with
Synapteks as necessary.
Synapteks takes reasonable and appropriate measures to maintain the confidentiality and integrity, and prevent the
unauthorized use or disclosure, of information. This includes maintaining a system of appropriate administrative,
physical and technical safeguards to secure such information.
Links to Unaffiliated Third Party Websites
This Site may contain links to unaffiliated third party websites. If you link to or otherwise visit any other websites
managed by third parties, please review the privacy policies posted at those sites. Synapteks has no control over those
websites and is not responsible or liable for the policies and practices followed by third parties.
How You Can Access or Correct Your Information
If you have created an online profile with Synapteks you can update your profile by logging on and following the prompts to
update your Personal Information. Other online registration profiles you may have established at Synapteks relating to
sales, marketing, customer support, training, and event registrations can be updated by following the instructions
provided within each profile/account.
You can also request access to your personally identifiable information that we collect online and maintain, and update
or correct that information, through e-mailing firstname.lastname@example.org
To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making
We may keep information in an off-line form, for archival purposes or as otherwise required by law. Please note that if your
information is removed from our databases, you may no longer be able to access certain areas of our website requiring
registration or a subscription.
Users may request to be removed from a Synapteks e-mail list, by following the "unsubscribe" instructions on e-mails from
Synapteks or by sending a request to email@example.com
Revisions and Contact Information
We periodically update the features of our Site to better serve you and all our customers. We reserve the right to change
newest version will be posted below. Please check back frequently, especially before you submit any personally identifiable
us by sending an e-mail message to firstname.lastname@example.org
Safe Harbor Participation
We recognize that the EU has an “omnibus” data protection regime established pursuant to the European Data Protection
Directive (95/46/EC) (the “Directive”). The Directive generally restricts the transfer of personally identifiable
information about individuals in the EU to the United States, unless there is “adequate protection” for such information
when it is received in the United States. To address this restriction, we adhere to Safe Harbor with respect to personally
identifiable information about individual contacts for our customers, partners, suppliers and vendors in the EU
(“EU Personal Information”) for the purposes described below, as well as for our employees and job applicants in the
EU. Employees in the EU are provided with information regarding Synapteks employee data privacy practices and Safe
Harbor via a separate policy.
Collection, Use, and Disclosure of EU Personal Information
Synapteks collects, uses, and discloses EU Personal Information in the ordinary course of its business. In particular,
Synapteks may obtain in the US the following types of EU Personal Information about individual contacts for customers,
customer prospects, partners, suppliers, vendors, participants in Synapteks sponsored events, conferences and training,
and online job applicants (“EU Data Subjects”), including: name; contact information (phone, fax and pager numbers, address,
and email address); title; company name; sales, product and services purchase information; payment data; usernames and
passwords; product skills; certifications; resume and application data; and other data necessary to register for Synapteks
sponsored training, conferences and events.
We may use such EU Personal Information for the following purposes: fulfillment and tracking of orders; providing
services and support; tracking of payments and otherwise ensuring payment; assessing performance and making assessments
about future purchases; performing direct marketing activities and otherwise communicating information regarding
Synapteks products or services (where permitted by law); providing registration for and participation in Synapteks
sponsored training, events and conferences; and for facilitating the online employment application process.
Synapteks may disclose EU Personal Information to its affiliates, subsidiaries, business partners, and service providers
for the purposes listed above. In situations where Synapteks discloses EU Personal Information to any third parties
acting as service providers or “agents” on behalf of Synapteks, Synapteks will require the recipient to protect the
disclosed EU Personal Information in accordance with the relevant Safe Harbor Principles, or otherwise take steps to
ensure that EU Personal Information is appropriately protected. With respect to any sharing of EU Personal Information
for purposes of marketing Synapteks products and services, Synapteks obtains promises from its affiliates, subsidiaries
and business partners that such entities will use and disclose such EU Personal Information for purposes of marketing
Synapteks products and services only. In certain situations, EU Data Subjects may seek to opt-out of disclosures of their
EU Personal Information by following the opt-out instructions contained on marketing emails or by contacting Synapteks
Data Processor Activities
In certain situations, Synapteks may obtain incidental access to information about its customers’ employees and other
end users in the EU in connection with supporting its products or services (“EU Processor Information”). These customers
act as the data controller for any EU Processor Information collected in the EU and subsequently transferred to Synapteks
in the United States. Synapteks acts as a data processor on behalf of its customers with respect to such EU Processor
Information and accordingly carries out their instructions with regard to the collection, processing, and protection of
EU Processor Information.
Data Security, Integrity and Access
Synapteks takes reasonable precautions to protect EU Personal Information from loss, misuse and unauthorized access,
disclosure, alteration and destruction. Synapteks makes reasonable efforts to keep EU Personal Information reliable
for its intended use, accurate, current and complete. Synapteks also provides EU Data Subjects with the opportunity
to access, review and correct their own EU Personal Information, and otherwise provides such individuals access to EU
Personal Information in accordance with Safe Harbor. Individuals may contact the Synapteks Safe Harbor Privacy Contact
identified below to review EU Personal Information about them. However, such individuals may first wish to contact
their own company with questions regarding EU Personal Information shared with Synapteks, as that might be the most
efficient means of addressing such issues. Synapteks reserves the right to take reasonable steps to authenticate the
identity of any such individual seeking access to EU Personal Information.
Synapteks may disclose EU Personal Information as necessary in connection with the sale or transfer of all or part of
its business, where required or permitted by law, where Synapteks believes that such disclosures are appropriate in
connection with a law enforcement request or otherwise permitted by Safe Harbor, or in order to investigate, prevent
or take action regarding illegal activities or suspected fraud or enforce or apply Synapteks agreements.
Information should be directed to the Safe Harbor Privacy Contact listed in this section. Additional information
may be obtained on the US Department of Commerce website at http://www.export.gov/safeharbor. In addition, if any
individual located in the EU experiences an issue regarding the EU Personal Information that Synapteks holds about
him or her, the individual may contact the local data protection authority for further information.